Problems of Redeeming CUSD | Voters

Problems of Redeeming CUSD

Kunyuan Li

I want to convert CUSD(erc) to fiat. When it goes to the page of broadcasting on Ethereum, the page is loading forever and doesn't move forward. I tried several times but it happens all the time. Could you help to solve this problem?

March 13, 2019

Gavin

Kunyuan Li can you please let me know your email? i can help fix this issue for you now. thanks

Kunyuan Li

Gavin: chris@vite.org

Gavin

Kunyuan Li: great thanks chris. you were withdrawing $25? 
and burning from: 	0x3d115f881e1B7089CA41c5eB7C29635a5F2be86b?
www.carbon.money is a site we're slowly deprecating (moving more towards the widget) so had some eth code that was outdated. hence the error. 
thanks for being so patient

Kunyuan Li

Gavin: Yes. Thanks for the info. What is the right way to fix it?

Gavin

Kunyuan Li: it is fixed now - please try again from https://www.carbon.money

Kunyuan Li

Gavin: Hey. I tried several times again. It still has the same problem.

Nick Pai

Kunyuan Li: Hi Kunyuan, are you on the correct Ethereum network (Mainnet not Ropsten)? Did you check the Metamask extension for a popup to sign? I ask because I personally successfully redeemed yesterday without a problem and these are the most common issues

Nick Pai

Kunyuan Li it appears that you transaction was reverted, for reasons I do not know why (https://etherscan.io/tx/0xd4256aca966e38fdfe428027564222cc1b5f2852a5f902b9480c3b3079741be8), as I just submitted a successful redemption here for 25 CUSD (https://etherscan.io/tx/0xb5c93c33ee3f13692ab6527ad5df19bc78647d801b96354b684110a3bd6b769e)

Daniel Shiferaw

Apologies for the issue. Our current CUSD fee for metaburns does not cover ETH gas fees so your transaction was reverted. We are working to increase the gas for metaburns so this does not happen in the future. We will let you know as soon as we make the change.

Kunyuan Li

Daniel Shiferaw: Thank you! May I know when will that function be fixed?