Verification cancelled
Anya Wolfe
I am having this same issue. I contacted someone via email, but still not resolved.
Daniel Shiferaw
Anya Wolfe: Hello, did you receive our follow-up email? If you uploaded the documents our KYC provider requested I will check in with them for updates (I’m a software engineer at Carbon)
Anya Wolfe
Daniel Shiferaw: no. I just logged in to see it was denied. Not sure what's going on.
Daniel Shiferaw
Anya Wolfe: The application is not denied--our KYC provider just need more information (in your case to upload a driver's license or proof of address such as a bill sent to your home). Let me know if you can upload the photo. We will work on communication of the state of the application process for users in the future.
G
Gavin Mai
you are being verified now by our partner.
D
DONG LYU
Hi，
I can't log in to my account for the second time.
I don't know why.
Gavin
DONG LYU: what is your email?
Gavin
DONG LYU: Hi, please reset your email, your account should be ok.
D
DONG LYU
Still unable to log in.
Gavin
DONG LYU: did you reset your email?
D
DONG LYU
I can log in.But KYC disappeared again.
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Gavin Mai
i just checked, your KYC is not passing because you need to upload another document (Driver's license or mailing item from the past 90 days) to verify your address.
If you can kindly login and submit, your KYC should complete.
D
DONG LYU
OK